Help Desk Technician (35746)

Technical Support Specialist Tier 1 | Rosh HaAyin | Shift Work

Mertens Malam Team is hiring a Tier 1 Technical Support Specialist for a high-tech organization in Rosh HaAyin.

Join a 24/7 technology support center and provide professional technical support for an ERP system, including comprehensive training and hands-on work with diverse technologies.

Responsibilities:

Provide technical support for an ERP system

Handle service tickets from opening to resolution

Troubleshoot software and hardware issues in POS systems

Work with computers, tablets, and smartphones

Manage technical issues end to end until full resolution

Operate as part of a dynamic 24/7 technology support center

Take part in comprehensive professional training

Requirements:

Student in Industrial Engineering and Management, Computer Science, or Information Systems

Availability to work shifts during weekdays and weekends

Strong technical skills and troubleshooting abilities

Ability to work in a dynamic environment while providing high-quality service

Independent learning skills and fast adoption of technological systems