Merchant Operations Associate

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

As a Merchant Operations Associate, you will provide tools and support to help our partners thrive on the Wolt platform, while continuously improving operational performance. With this in mind, you need to be passionate about account management and able to adapt your tone and approach depending on the type of partner you’re working with.

The Merchant Operations Associate main focus is to assist our Merchant partners in maximizing their opportunity for success, while implementing the Wolt app & service, and offering ongoing day-to-day support. This role combines elements of account management and customer success, with a strong focus on building long-term partner relationships.

This is a full-time position.

What you'll be doing

• Acting as the main point of contact for our tier 3 restaurant partners
• Proactively supporting Wolt’s restaurant partners to improve performance and operational efficiency.
• Working on key KPIs to improve business operations and create a positive customer experience.
• Collaborating with partners on product assortment and availability.
• Handling restaurant support tickets to ensure an optimal user experience.
• Assisting with marketing campaigns for restaurant partners.
• Supporting restaurant business managers with additional tasks related to working with restaurant and restaurant partners.
  
  

• Previous experience in restaurant / account management / customer service - an advantage.
• A self-starter with a strong passion for developing in account management and customer success roles.
• Strong data orientation and proficiency in Excel.
• Technical ability and logical thinking, with attention to detail.
• Excellent interpersonal skills and the ability to adapt communication style to different audiences.
• Structured, detail-oriented, and service-oriented.
• A self-starter with a passion to grow and develop in customer success and account management roles.
• Fluent in Hebrew and English.
• Bachelor’s degree in Business Administration, Economics, Industrial Engineering, or a related field.