Customer Operations Manager

Cymbio (Acquired by PayPal) is a leading orchestration platform that provides a seamless, one-to-many connection for merchants to be discoverable and purchasable across agentic commerce surfaces like Co-Pilot and Perplexity, as well as marketplaces and dropship retailers, including Nordstrom, Macy’s, and TikTok. Now a proud part of PayPal, we eliminate the need for complex point-to-point integrations and manual work, slashing time-to-live from months to days. Global brands like Balmain, New Balance, and Fabletics rely on Cymbio to automate and syndicate their product, inventory, and pricing feeds, while effortlessly orchestrating orders and returns across hundreds of surfaces globally. Based in Tel Aviv, our growing team of CymStars is actively shaping the future of AI-driven retail

We are looking for a Customer Operations Manager to manage the operational projects and tasks of Low and Medium Touch accounts. This will include the full accountability and ownership of those accounts from onboarding to going live and expansion.

Responsibilities:

• Lead the onboarding of Low and Medium Touch accounts to the Cymbio platform, ensuring a swift and efficient process in collaboration with the implementation team.
• Account management of those accounts to ensure they are provided full support from all internal teams for their day-to-day operations to run smoothly
• Ongoing support for data-focused Accounts.
• Management of the Customer Operation Email Account, as well as the maintenance and follow-up on AirTable Tasks.
• Address and resolve any issues in a timely fashion, both directly with clients and with internal teams
• Work internally to provide feedback on our platform and service offering based on client feedback
  
  

• 1-2 years of experience in Customer Operations for SaaS companies
• Technical background and understanding of project management methodologies
• Proven ability to build and maintain strong client relationships
• Knowledge in the US &/or EU retail & brand market - Advantage
• Analytical and data-driven
• A problem solver who works well in a fast-paced environment
• Ability to prioritize workload and meet tight deadlines
• Strong interpersonal and communication skills in English - written and verbal, native speaker level is mandatory
• Passion for innovative solutions and process improvement
• A team player with a can-do attitude
• Willingness to work primarily with US & European customers
• Working Days: Monday through Friday; from time to time, there may be a need to participate in calls after hours.