Senior Customer Success Manager

About Arnica

Arnica is redefining application security for modern development teams. While “shift left” promised better security, it often resulted in more work for developers. Arnica changes that by shifting automation and remediation left, not effort.

Our AI-native platform consolidates application security across code risks (SAST, SCA, licensing, IaC), secrets management, Git hardening, and AI governance. Every risk is surfaced with context, ownership, and clear actionability. With a pipelineless approach, Arnica ensures 100% coverage and proactively prevents risks from reaching production, all while engaging developers in real time.

About the Role

As a Senior Customer Success Manager, you will own the long-term success and growth of Arnica’s customers. You will act as a strategic partner, ensuring customers realize value quickly and continuously expand their use of the platform.

This is a highly technical, customer-facing role that blends relationship management, product expertise, and data-driven insights. You will serve as the bridge between customers and internal teams, driving adoption, influencing product direction, and delivering measurable outcomes.

What You’ll Do:

• Own a portfolio of customers across onboarding and ongoing lifecycle
• Build trusted advisor relationships at both executive and technical levels
• Lead onboarding and ensure successful deployment in customer environments
• Act as the primary escalation point for product and technical issues
• Drive product adoption, usage, and expansion opportunities
• Represent the voice of the customer internally to influence product and roadmap
• Lead QBRs and strategic reviews with customers and account teams
• Analyze customer usage, support trends, and outcomes to identify improvements
• Deliver training, enablement, and best practices to maximize customer value
• Develop internal knowledge and playbooks to scale customer success

What You’ll Need

• 5+ years in a customer-facing technical role (CSM, TAM, Solutions Engineer)
• Strong technical foundation, ideally in development or DevOps environments
• Understanding of developer workflows and SDLC
• Familiarity with source code management platforms (GitHub, GitLab, etc.)
• Proven ability to build and grow customer relationships
• Strong analytical mindset with the ability to derive insights from data
• Excellent communication skills, both technical and executive-level
• Experience driving adoption, retention, and expansion

First 90 Days

• Build deep understanding of Arnica’s platform, value proposition, and use cases
• Establish relationships with your assigned customers and stakeholders
• Assess current customer health, adoption, and opportunities
• Position yourself as the primary trusted advisor and point of contact

Nice-To-Have

• Background in cybersecurity, especially application security
• Hands-on experience with software development (professional or personal)

Benefits

• Early-stage stock options
• Fully remote role