Enterprise Customer Success Manager

Company Description

PointGrab is revolutionizing commercial real estate with its AI-powered IoT sensor technology, providing intelligent solutions for modern workspaces. Through its innovative product, CogniPoint™, the company delivers real-time insights into space utilization, helping businesses optimize costs, boost productivity, and meet sustainability goals. With over eight years of experience, PointGrab has established itself as a trusted partner to leading industries including financial institutions, tech firms, pharmaceutical companies, and global consulting organizations. At PointGrab, we empower companies to build data-driven, efficient and sustainable work environments for the future.

Role Description

This is a full-time hybrid role for an Enterprise Customer Success Manager. The role involves serving as the primary point of contact for enterprise clients, ensuring their success and long-term satisfaction with PointGrab’s data system. Responsibilities include onboarding clients, managing accounts, analyzing customer data to provide actionable insights, and proactively addressing client needs. You will collaborate closely with internal teams to provide a seamless and positive customer experience while identifying opportunities for growth and expansion.

Qualifications

• Proven experience in Customer Relationship Management, Account Management, and Client Onboarding.
• Proficiency in using data analytics tools, LLM and AI Agents, providing actionable insights, and offering strategic recommendations to clients.
• Strong skills in Communication and stakeholder engagement to build trust relationships.
• Experience with SaaS or technology-driven solutions, especially in IoT, AI, or Data-Driven systems.
• Excellent organizational and time management skills, with the ability to work independently and remotely.
• Experience in commercial real estate or facility management is a plus.
• Bachelor's degree in Business, Technology, or a related field is preferred.