Customer Success Manager

Bright Insights, Bright Data’s eComm division, is seeking a hands-on Customer Success Manager with proven experience supporting SaaS customers, particularly in Analytics or eCommerce solutions. In this role, you will be involved in all aspects of customer engagement, including success, account management, and customer education.

Responsibilities:

Overseeing client relationships from onboarding through ongoing support

Managing comprehensive customer engagement, including support, success, account management, and education

Working with mid-to-large clients across Europe and Asia

Expertly handling multiple clients simultaneously, ensuring top-tier service

Monitoring customer health and delivering valuable insights to improve outcomes

Supporting clients across diverse industries and regions

Requirements:

3+ years’ experience as a Customer Success Manager for SaaS businesses

Experience working with mid to large clients in Europe and/or Asia

Strong collaboration experience with Sales and Product teams to drive customer success

Excellent communication and presentation skills

Tech-savvy with strong analytical abilities and a customer-first approach

Native English speaker

Team-oriented, with a cooperative and adaptable mindset