Help Desk Technician

Help Desk Technician | Rishon LeZion | Full-time

Mertens - MalamTeam is hiring a Help Desk Technician to join an infrastructure team at a leading organization in Rishon LeZion.

Responsibilities:

Providing technical support to organizational employees via phone.

Handling hardware and software issues תוך מתן פתרונות מהירים ויעילים.

Maintaining a high level of service experience, including patience, professionalism, and accountability.

Installing and configuring workstations, including working with images, station preparation, cloning, and system deployment.

Supporting peripheral equipment and resolving technical issues.

Requirements:

Several years of experience in telephone support (Help Desk).

Several years of experience in on-site support within a medium to large organization.

Proven experience in computer installation, including working with images, workstation preparation, cloning, and deployment.

Strong knowledge of Windows 10/11.

Experience with peripheral equipment and troubleshooting hardware/software issues.

Basic knowledge of networking (Wi-Fi and wired communication).

Preference for candidates with diverse professional experience and a stable background.