Customer Success Manager

We know the title says - “About Us”. But really, it’s all about you.

At Evinced, we believe the way to make a true difference starts with our team, people passionate about solving complex technical challenges and creating a positive impact.

Forget about the buzzwords, want to work on products that break barriers and build an inclusive digital space?

At Evinced, you’ll be creating disruptive new ways for developers to build accessible web and mobile apps that work for everyone, by developing AI-enabled tools and frameworks that find, cluster, and track accessibility problems automatically, saving developers time and reducing risk.

Ready to make your impact on different products, the roadmap, and most importantly - on billions of people worldwide who experience disabilities?

It’s more than a job, it's a mission.

Your Team:

We are looking for a highly experienced and self-driven Technical Account Manager to join our team and play a critical role in driving the success of our most strategic customers. This is a hands-on, customer-facing position that blends deep technical expertise with strong relationship management skills.

You’ll serve as a trusted technical advisor, helping customers implement and optimize our accessibility solutions, guiding them through complex challenges, and influencing product direction based on real-world feedback. You’ll be joining a team of highly skilled technical professionals passionate about solving hard problems and making a meaningful impact.

Working days are Monday through Friday

Requirements:

Your Impact:

• Own the technical relationship with a portfolio of strategic customers, serving as their trusted advisor and technical champion.
• Proactively identify opportunities to drive customer success and product adoption through architectural guidance, hands-on enablement, and technical planning.
• Collaborate with Sales, Product, and Engineering to influence roadmap priorities based on customer needs, use cases, and implementation patterns.
• Troubleshoot complex customer issues across a broad tech stack, offering practical solutions and long-term improvements.
• Develop technical documentation and solution briefs tailored to customer workflows and integrations.
• Create scalable processes and playbooks that improve customer onboarding, implementation, success, and retention outcomes.
• Lead technical business reviews and strategic check-ins, communicating ROI, technical blockers, and success plans clearly and credibly.
  
  

• Able to manage multiple high-priority accounts with a proactive, solutions-first approach.
• Proven ability to take ownership and drive projects forward independently in fast-paced, evolving environments.
• Exceptional communicator with a strong technical foundation and the ability to simplify complex concepts for diverse audiences.
• Deep experience working directly with customers in a technical capacity - whether as a TAM, Sales Engineer, Solutions Architect, or similar.
• Strong technical knowledge of web and mobile development, including functional testing frameworks such as Selenium, Playwright, Appium, and Espresso.
• Comfortable with networking concepts (certificates, proxies, encryption) and CI/CD pipelines.
• Experience aligning technical stakeholders across Product, Engineering, and Sales teams to achieve customer outcomes.
• Familiarity with accessibility standards and tools is a plus, though not required.
• Comfortable creating technical content (e.g., demos, tutorials, internal KBs) and sharing knowledge both internally and externally.
• Availability to work Monday through Friday