CS & Operations Coordinator

Customer Success Manager

📍 Tel-Aviv, Israel | On-site

Who We Are

At Akita Cyber, we stand at the forefront of Cyber and Information Security, where deep expertise meets creativity. We are passionate about helping our clients strengthen their security posture through tailored consulting.

Our culture is built on empowering our teams, enabling them to make a real impact and thrive as leading cyber experts. We are deeply committed to the growth and development of our people, continually investing in expanding their cyber knowledge and technical capabilities.

Why Join Us NOW

We are growing - and we’re looking for our next team member to grow with us!

If you’re passionate about cyber, thrive on challenges, and want to be part of a leading, fast-growing, and innovative cybersecurity company - all while working in a great community located in the heart of Tel Aviv - Akita Cyber is the place for you.

About the Role

As Akita Ciber’s Customer Success Manager, you’ll be helping shape what great customer success looks like at a fast-growing cybersecurity consultancy.

You’ll own a focused portfolio of strategic accounts, becoming a trusted advisor to clients across industries and sizes. While you’ll guide clients through onboarding, adoption, and renewals, your biggest impact will be on growth - identifying pain points, spotting upsell opportunities and working with Sales to bring more projects to Akita’s delivery teams.

This role sits between Customer Success and Business Development - ideal for someone with a commercial mindset, a genuine passion for cybersecurity, and the relationship skills to turn happy clients into long-term growth partners.

You’ll join a team of 8 with another CSM on board, reporting to the Team Leader.

What You’ll Do

Client Relationships & Strategy

• Serve as the primary point of contact for a portfolio of strategic accounts, building trusted long-term relationships with stakeholders from technical teams to C-suite
• Get to know each client’s business goals and security posture, and connect them with the right Akita services
• Conduct regular business reviews (QBRs/EBRs) that demonstrate clear ROI and surface new opportunities

Client Lifecycle

• Lead structured onboarding programs to ensure a smooth start and fast time-to-value for new clients
• Proactively monitor account health, identify risks early, and develop mitigation plans
• Own the renewal process end-to-end with a focus on long-term client satisfaction

Growth & Upsell

• Spot client pain points and upsell or cross-sell opportunities, and bring them to the Sales team
• Work with Sales on account growth strategies and help close new engagements

Project & Client Management

• Manage multiple client engagements simultaneously with strong organization, attention to detail, and ownership
• Drive projects from kick-off to delivery - keeping stakeholders aligned, timelines on track, and quality consistently high

Cross-functional Collaboration

• Work closely with Akita’s technical and delivery teams to ensure service excellence and resolve escalations
• Bring the voice of the customer into internal conversations - feeding insights back to management and helping shape how Akita grows

What We’re Looking For

Experience

• 1–2+ years in a client-facing role - Customer Success, Account Management, Sales, or similar. We welcome strong juniors who are hungry to grow!
• Background or hands-on experience in cybersecurity - whether in a technical, consulting, or client-facing capacity - is an advantage
• Demonstrated ability to build client relationships and spot commercial opportunities, regardless of seniority level

Skills & Traits

• A natural relationship-builder who earns trust quickly - with both technical teams and senior stakeholders
• Commercially minded, with a nose for growth opportunities within existing accounts
• Organized and proactive - you manage complexity without dropping balls, juggling multiple clients and projects simultaneously
• Technically curious - you don’t need to be a security expert on day one, but you’re eager to learn and can hold meaningful conversations about cybersecurity concepts
• A natural motivator who knows how to influence and get people moving - whether it’s a client team or a room full of executives

Communication & Presentation

• Exceptional written and verbal communication skills in both Hebrew and English
• Independently creates clear, structured, and visually compelling presentations for senior client stakeholders - in both Hebrew and English
• You take pride in every email, deck, and document you put out - polished work that reflects the quality of our brand
• Fluent in Hebrew and English

📩 Sound like you? Apply now and take your first step into cybersecurity!

******

Candidate Privacy Policy

The Company collects and retains personal information provided by candidates - including their CV, contact details, and any additional information submitted during the recruitment process - for the purpose of assessing each candidate’s suitability for open positions and managing the recruitment process.

Such information is stored in the Company’s systems for a reasonable period of time necessary to complete the recruitment process, in accordance with the Israeli Privacy Protection Law and other applicable legal requirements.

The information is secured using appropriate technological and organizational measures to prevent unauthorized access, misuse, or disclosure.

Candidates may, at any time, submit a request to review, correct, delete, or restrict the use of their personal information by contacting us at: [email protected]

By submitting their CV and personal details, candidates confirm that they have read, understood, and agreed to this Privacy Policy.

👉 Learn more about us at: https://akitacyber.com/