Technical Customer Success Manager | Marketing Data & AI

Technical Customer Success Manager | Marketing Data & AI

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Location: Tel Aviv, hybrid

Type: Part-time → full-time (July 2026)

Languages: English (must), German (huge advantage)

Why This Role Exists

Tulu is an AI-native marketing data platform in private beta. We're onboarding our first clients - companies running serious paid media across Google, Meta, LinkedIn, and more - and helping them see their marketing data unified for the first time.

The person in this role is the bridge between those clients and our product. They make sure clients get connected, understand what they're seeing, and get maximum value from day one. They also make sure our engineering team hears exactly what's working and what isn't - in plain language, not vague frustration.

We're building this function from scratch. That's the job.

What You'll Do

- From day one:

Talk to new clients, mostly in Germany. Understand their marketing setup - which platforms they run, what their reporting looks like, and what's actually broken.

Walk them through the process of connecting their sources to Tulu. Run the post-data demo: the moment they see their own numbers in one place for the first time.

Be their first call when something feels off. Translate client feedback into clear, specific bug reports and feature requests for the engineering team.

Keep an eye on the system. You're the second set of eyes on platform stability - catching issues before clients do.

- From August 2026 onward:

This becomes a full-time role. You'll own the CS function as we scale to public beta and beyond.

You'll build the playbook: what great onboarding looks like, what signals predict churn, what a client needs to succeed in week one versus month three.

What We're Looking For

Non-negotiables:

• Hands-on paid media experience. Google Ads and Meta are second nature. LinkedIn Ads, Reddit Ads - bonus.
• Analytics platform experience. Google Analytics, Matomo, or similar. You know how to read data, not just collect it.
• Real client-facing experience. Agency, freelance, in-house - the setting doesn't matter. What matters is that you've sat across from someone with a problem and actually helped them solve it.
• Sharp English. Most client communication happens in English.
• You notice things. A metric that looks off, a client who's gone quiet, a flow that seems broken. You catch it.

Huge advantage:

• German. Our primary market right now is Germany, and working with clients in their language changes the relationship entirely.
• HubSpot. Many of our clients run it as their CRM. If you know your way around it, you're already ahead.

Nice to have:

• Startup experience. You know what "figure it out" means in practice.

What Tulu Offers

• Structure: Part-time (~50% FTE) until July 2026, then full-time as the public beta launches and the role scales.
• Location: Tel Aviv, hybrid. The team is in Israel. Primary clients are in Germany. Flexibility is real, but presence matters.
• Stage reality: 4 people. Pre-revenue. Private beta. No existing CS playbook, no support system, no onboarding deck. You're building those - and you'll own them.

What you'll actually learn:

• How a product goes from early beta to public launch. How client conversations become product decisions.
• How to build a CS function from nothing.

How to Apply

• Skip the cover letter. Instead, answer this in a few sentences:

“What's the best client service experience you've ever had — in any field of life — and why did it stick with you? And how would you bring that to Tulu's clients?

Could be a restaurant, a bank, a software tool, or a shop. Tell us what happened and what made it different."

That answer + your CV to: [email protected]