Information Technology Help Desk

About the Company

The Plarium IT department is the beating heart of the company and the engine that helps the company to grow and evolve. The IT department is responsible for leading an organization's effectiveness by defining, delivering, and supporting strategic plans for implementing information technologies, the internal corporate infrastructure, and production systems.

About the Role

The role involves examination, implementation, and professional control of new technologies and projects in the Helpdesk area.

Responsibilities

• Examination, implementation, and professional control of new technologies and projects in the Helpdesk area
• Creation and control of internal IT helpdesk procedures under the responsibility of the team
• Team’s escalation point for complex technological problems and requests
• Helpdesk ticketing queue management
• IT equipment inventory controller
• Installing new and repurposing workstations, laptops and gaming/graphical workstations
• Working with multiple OS types (macOS, Windows, Android, iOS)
• First level support for Helpdesk: frontal, telephone, and remote support, supporting laptops, desktops, HW, operating systems, network printers, telephony, conferencing equipment
• Handling and managing the company's ticketing system
• On-call support

Qualifications

• 3 years of experience in Helpdesk support
• Experience and knowledge of Windows Workstation operating systems and MS Office
• Mac OSX experience
• Experience in hardware support (computer parts, peripherals etc.)
• Experience in remote support
• Basic networking knowledge
• Experience with Google workspace applications (Mail, Drive, Calendar, Meet)

Required Skills

• Experienced in leading Helpdesk projects and areas of responsibility
• Management tool experience for mobile devices: Jamf, Intune\SCCM
• Experience with Azure AD/Intune
• Experience with mobile devices (Apple and Android)

Preferred Skills

• Management tool experience for mobile devices: Jamf, Intune\SCCM
• Experience with Azure AD/Intune
• Experience with mobile devices (Apple and Android)

A Workplace Designed for Your Well-Being - Comfortable Environment: Ergonomic chairs and desks to support your health. Beautifully designed spaces that inspire creativity. - On-Site Amenities: Gym, yoga room, and music room for relaxation and rejuvenation. - Delicious Perks: 5-star breakfast to kickstart your day. Freshly made coffee, shakes, and afternoon salads by our in-house barista. - Health & Wellness: Full health insurance coverage for your peace of mind. - Growth Opportunities: Learning and training programs to enhance your personal and professional skills. - Vibrant Culture: Happy hours, team events, and plenty of opportunities to connect with colleagues. Join us and experience a workplace where your well-being, growth, and enjoyment come first!

Equal Opportunity Statement

Plarium is committed to diversity and inclusivity.