Help Desk

Description:

Commit is a global technology services company helping organizations innovate and scale through cloud, data, AI, cybersecurity, and IT infrastructure solutions.

As part of our continued growth, we are looking for a Help Desk / IT Support Specialist to join our team and provide technical support to users, troubleshoot IT issues, and help maintain a reliable and efficient IT environment.

• Provide Tier 1 and Tier 2 technical support to users in a Windows and Microsoft 365 environment.
• Troubleshoot and resolve hardware, software, operating system, and basic network issues.
• Support Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
• Manage user accounts, permissions, onboarding, and offboarding processes.
• Document support requests and resolutions, escalate complex issues when needed, and ensure excellent end-user service.

Requirements

• At least 1 year of experience in a Help Desk or IT Support role.
• Strong knowledge of Microsoft 365 applications and services.
• Hands-on experience troubleshooting Windows 10/11 operating systems, hardware, and software.
• Basic understanding of networking concepts, including TCP/IP, DNS, and DHCP.
• Familiarity with Active Directory or Microsoft Entra ID – an advantage.
• Excellent communication and customer service skills, with a proactive and problem-solving approach.
• Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
• IT certifications, such as CompTIA A+ or Microsoft certifications – an advantage.
• Willingness to undergo a security clearance process.