Help Desk Technician

We are looking for a hands-on, service-oriented Help Desk Technician to provide fast, effective, and friendly technical support across the organization.

In this role, you’ll be the first point of contact for IT support, helping employees resolve day-to-day technical issues while delivering a great user experience.

An excellent Help Desk Technician combines strong technical knowledge with clear communication, patience, and a genuine desire to help. We’re looking for someone who takes ownership, thinks proactively, and isn’t afraid to go the extra mile to solve problems.

Your Mission

• Provide first-line technical support for end users (on-site, phone, and remote).
• Diagnose and resolve basic hardware, software, and system issues.
• Support laptops, workstations, peripherals, and office equipment
• Manage user accounts, permissions, and access using Active Directory
• Support and troubleshoot Microsoft Office 365 applications
• Install, configure, repair, replace, and reinstall hardware components as needed
• Identify and address both software and hardware issues, including antivirus-related topics
• Document issues, solutions, and procedures clearly
• Deliver service with a customer-first mindset, suggesting alternative solutions when appropriate and taking ownership

Requirements:

• 3+ years of experience as a Help Desk / IT Support Technician in a global company
• Strong service orientation and excellent interpersonal skills.
• Ability to diagnose and resolve technical issues independently
• Experience with:Active Directory (user management & permissions)
• Office 365
• Workstation hardware, laptops, and peripherals
• Familiarity with standard antivirus solutions.
• Strong verbal and written communication skills.
• High level of English.

Nice to Have

• Certified PC Technician
• Microsoft certification