Customer Success Executive

We’re looking for a Customer Success Executive 🚀 to join our team and play a key role in helping leading financial institutions get the most out of Paygilant’s fraud prevention solution. This is a hands-on, high-impact role where you’ll work directly with global customers — helping them adopt our solutions, optimize product usage, provide ongoing support, build strong relationships, and represent their voice within the company.

What You'll do

• Own onboarding and ongoing success for your customers
• Build strong relationships with key stakeholders including c-level, fraud teams and product managers
• Drive product adoption and help customers maximize value from the product
• Monitor customer health and usage, identifying risks and opportunities
• Identify growth opportunities and collaborate with Sales on expansion and renewals
• Lead trainings, workshops, and regular customer reviews
• Provide first-tier support, leveraging strong product understanding and logic to help customers optimize usage
• Collaborate cross-functionally with Product, R&D, and Support to solve challenges and drive customer success

What We're Looking For

• 1-3 years of experience in Customer Success, Account Management, Technical Support, or a similar role
• Fluent / native-level English (Spanish or French is a strong advantage)
• Strong communication skills with both technical and business stakeholders
• Highly organized with strong prioritization skills
• Independent, proactive, and with a strong sense of ownership
• A positive, creative, and solution-oriented approach to challenges
• Responsive and reliable — communication is key
• Basic technical orientation
• Comfortable working in a fast-paced environment
• Willingness to work flexible hours to support global customers

Why Join Us?

• Work directly with global customers and see the impact of your work every day
• Take real ownership — your decisions matter
• Learn fast, grow fast, and work with smart, driven people