Customer Service Manager

Major Responsibilities 

• Lead and develop the global customer service organization across multiple regions. 
• Set clear goals, priorities, and performance expectations to drive service excellence and team performance. 
• Oversee the global order-to-delivery process, ensuring efficient order management from order entry through delivery. 
• Ensure accurate and timely processing of customer orders across all regions. 
• Monitor service performance metrics and drive continuous improvement initiatives. 
• Act as an escalation point for key customers and critical service issues, ensuring timely resolution and maintaining strong customer relationships. 
• Ensure consistent service standards, processes, and best practices across global locations. 
• Partner closely with Sales, Demand Planning, Operations, Supply Chain, and Logistics to align customer demand with operational capabilities. 
• Identify opportunities to improve customer experience, streamline processes, and enhance operational efficiency. 

Main Requirements 

• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field – required. 
• 5+ years of experience leading customer service teams, preferably in a global or multi-site environment. 
• Proven experience managing teams across multiple regions or locations. 
• Experience in an industrial or manufacturing environment – preferred. 
• Strong leadership and organizational skills. 
• Excellent command of English (written and spoken).