Technical Customer Success Manager

About the Company:

A global, AI-driven data company delivering advanced digital marketing analytics and advertising intelligence to brands, agencies, research firms, investors, and platforms across more than 60 markets, including hundreds of Fortune 500 companies.

The company transforms large-scale, multi-channel digital data into clear, actionable insights that enable organizations to benchmark performance and optimize strategy. Its technology is powered by high-quality data, advanced measurement frameworks, and scalable ML and LLM pipelines.

About the Role:

We are looking for a proactive, customer-oriented Technical Customer Success Manager to manage and grow relationships with our clients.

In this role, you will ensure customers successfully onboard, integrate, and continuously extract value from our data products. You will serve as a strategic partner, helping clients optimize their data usage, resolve technical challenges, and expand their engagement over time.

Key Responsibilities:

Customer Onboarding & Integration

• Lead onboarding processes to ensure smooth implementation and fast time-to-value
• Coordinate technical setup, integrations, and data validation with internal teams

Customer Success & Retention

• Act as the main point of contact for assigned accounts
• Monitor customer health and proactively address risks
• Support customers in achieving their business goals using our solutions

Technical Relationship Management

• Translate customer needs into clear requirements for internal teams
• Assist in troubleshooting data issues, delivery interruptions, and integration challenges
• Build strong relationships with stakeholders, including product, analytics, and engineering teams

Value Realization & Growth

• Identify upsell and cross-sell opportunities
• Drive renewals and account expansion
• Lead QBRs and strategic discussions to maximize customer ROI

Customer Advocacy & Product Feedback

• Represent customer needs internally and advocate for improvements
• Collect structured feedback to support product development
• Contribute to scalable customer success processes, playbooks, and knowledge bases

Requirements:

• 3+ years of experience in Customer Success, Account Management, or Technical Support within SaaS or data-driven environments
• Strong understanding of data delivery concepts (ETL processes, data formats such as JSON/CSV, integrations)
• Hands-on experience with SQL and database tools — required
• Proven experience managing customer relationships, renewals, and retention
• Experience working with customer success platforms (e.g., Salesforce)
• Excellent communication skills with both technical and non-technical stakeholders
• Fluent English
• Ability to manage multiple accounts and priorities in a fast-paced environment
• Experience working with enterprise clients and complex integrations