Help Desk Technician - 5570

Technical Support Representative (Help Desk)

About the Company

On behalf of a leading and well-known company in the gaming and lottery industry, which operates advanced technological systems nationwide. The company's headquarters are located in Petah Tikva. We are looking for tech-savvy individuals with high-level service skills to join the technical support center—the "beating heart" of our field operations and customer service.

Job Description

• Providing technical support and troubleshooting for corporate systems, proprietary applications, and hardware.
• Offering remote support to users and points of sale across diverse work environments.
• Monitoring and maintaining the integrity of computerized systems in real-time.
• Collaborating with internal interfaces and documenting all inquiries within the CRM system.

Job Requirements

• Technical Background: Strong technical understanding and proficiency in a computerized work environment – Mandatory.
• Availability: Willingness to work in shifts (24/7), including evenings, nights, and weekends (as per organizational needs) – Mandatory.
• Experience: Previous experience in Technical Support/Help Desk or a focused technical customer service role is a significant advantage.
• Computer Skills:
• Proficiency in operating systems: Windows, Android, iOS.
• Familiarity with Office applications and CRM systems.
• Experience in supporting web-based systems and mobile applications.
• Personal Attributes: Highly efficient, ability to work under pressure, service-oriented, and a quick learner of complex systems.