Customer Success Manager

About the Position:

As a Customer Success Manager at SAM, you will play a key role in guiding enterprise customers through their lifecycle, ensuring they achieve their business objectives while driving long-term value. You will work closely with Sales, Product, and Engineering teams to deliver seamless deployment and ongoing engagement across complex environments.

Main Responsibilities

• Serve as a trusted advisor by deeply understanding the customer’s business needs and objectives.
• Act as the internal voice of the customer, working cross-functionally to ensure strong engagement and satisfaction.
• Lead the full customer lifecycle, including sales collaboration, onboarding, deployment, and ongoing operational oversight, with hands-on involvement in complex hardware and cloud-based solutions.
• Identify and drive expansion opportunities (upsell and cross-sell) in collaboration with Sales, supporting revenue growth within existing accounts.
• Manage multiple customer engagements simultaneously, prioritizing effectively and proactively.
• Maintain continuous communication with customers and conduct periodic business reviews.

Requirements:

• 6+ years of experience in Customer Success or Technical Account Management working with EMEA enterprise customers (MUST).
• Experience working with telecom or complex enterprise environments (Advantage).
• Proven ability to build scalable processes with a strong customer-centric approach.
• Experience managing complex, cross-functional, large-scale projects.
• Highly organized with strong attention to detail and ability to multitask.
• Excellent problem-solving and technical skills.
• Fluent in written and spoken English.
• Willingness to travel to customer sites as needed.
• Bachelor’s Degree or equivalent experience.