Account Manager

Company Description

MassPay is a global payout orchestration platform designed to streamline the process of paying individuals and businesses anywhere in the world. Operating in 238 countries and markets, MassPay supports multiple currencies and payment methods, including bank transfers, digital wallets, credit cards, cryptocurrencies, and cash. The platform is ideal for marketplaces, direct sales organizations, content creator platforms, and businesses looking to simplify their global payout processes. With a single API, MassPay enables clients to enhance their payout operations and expand into emerging markets efficiently.

Role Description

This is a full-time, WFH based in Israel for an Account Manager.

The Account Manager will be responsible for managing client relationships, ensuring customer satisfaction, and driving growth. Key responsibilities include onboarding new clients, assisting customers with inquiries, providing product training, and analyzing customer needs to offer tailored solutions.

Qualifications

• Strong client relationship management, customer support, and interpersonal skills
• Experience in account management, onboarding clients, and resolving customer inquiries
• Proficiency in understanding client needs and providing customized solutions
• Excellent communication, presentation, and negotiation skills
• Problem-solving abilities and a results-oriented approach
• Familiarity with payment solutions, fintech, or international markets is advantageous
• Fluency in English; additional language skills are a plus