IT Support Team Leader

Description

Innoviz Technologies is at the forefront of innovation, pioneering advanced LiDAR technology that shapes the future of autonomous vehicles. Our cutting-edge LiDAR systems, trusted by industry leaders like BMW and Volkswagen, are redefining what's possible in automotive technology.

As the IT Support Team Leader, you will lead a small team of IT support professionals while remaining fully hands-on. You will take ownership of global end-user support, set priorities, and drive a strong customer service approach. This role requires strong technical expertise and active hands-on involvement.

Key Responsibilities

• Team Leadership & Development – Lead, coach, and develop a high performing IT support team with a strong service-oriented mindset.
• Global IT Support – Deliver consistent, high quality IT support for employees worldwide, including remote users.
• Hardware, Software & Vendor Management – Manage IT assets, licensing, procurement, and vendor relationships.
• Knowledge Management & Training – Build and maintain documentation, training materials, and self-service tools.
• Automation & Service Optimization – Drive automation and process improvements to increase efficiency and reduce manual effort.
• Cross‑Functional Collaboration – Partner with infrastructure, security, and IS teams to align support with organizational goals.
• KPIs, SLAs & Insights – Monitor service performance using KPIs and SLAs to continuously improve delivery.
• Tech Lead – Serve as a hands‑on technical leader, promoting modern tools and best practices across the team.
  
  

• Ability to work 5 days from the office - Rosh Ha'ain - Must
• 8+ years’ experience in IT roles, and 3+ years’ experience as IT Support Team leader
• Deep technical knowledge with Windows environment: Active Directory, GPO, DHCP & Microsoft online services: EntraID, Intune, SharePoint, Exchange, Teams
• Great personal and communication skills, strong service-oriented mindset
• Experience troubleshooting Laptops, Desktops, Printers & Multimedia equipment issues
• Managing ITSM and ticketing systems
• Linux expertise, PKI, Networking fundamentals, RMM, PowerShell scripts– Big advantage
• Ability to remain hands‑on while leading the team and effectively managing priorities
• English proficiency