Head of Service & Software Support Department

We’re Hiring: Head of Service & Software Support Department

Leading Financial Organization | Central Israel

COMBLACK is looking for an experienced Head of Service & Software Support to join a leading financial organization. This is a senior leadership role responsible for managing two teams, optimizing processes, and leading organizational change in a complex technological environment.

Key Responsibilities

• Lead and manage two service and technical support teams
• Full responsibility for people management, team development, and performance
• Manage operational workloads while ensuring SLA and KPI targets are consistently met
• Drive process improvements and operational efficiency
• Analyze performance metrics and implement data-driven improvements
• Lead organizational change initiatives and motivate teams to achieve excellence
• Collaborate with multiple stakeholders across the organization

Requirements

• 3–5+ years of experience managing service or technical support teams – mandatory
• Operational experience managing complex support centers, workloads, and SLA/KPI targets
• Experience working in a complex technological environment with end-to-end process understanding
• Strong analytical skills with experience analyzing performance metrics
• Proven experience leading change management, employee development, and team motivation
• Excellent interpersonal and cross-organizational communication skills
• Experience in a financial organization – a significant advantage

Why join COMBLACK?

COMBLACK works with leading organizations across the market and offers professionals the opportunity to take part in impactful projects, grow their careers, and work in dynamic and innovative environments.

Interested? Send us your CV.