Customer Success JB-26690

About us:

A unique opportunity to join a new and advanced cutting-edge technological payments product in a rapidly growing startup within a big financial organization.

If you want to shape the future of payments, innovate and make an impact, JOIN US and step up to The Platform.

About the role:

• Manage ongoing relationships with mid-sized and large (Enterprise) customers and strategic partners

• Accompany customers throughout the entire customer journey, including onboarding, implementation, ongoing usage, and expansion

• Proactively drive product adoption and usage growth

• Develop a deep understanding of credit, acquiring, card, and payment processes

• Lead and manage business review meetings (QBRs / MBRs), presenting data-driven insights and performance metrics

• Deliver customer trainings and enablement sessions

• Identify churn risks and lead retention initiatives

• Work closely with Product, R&D, Sales, and Support teams

• Represent the voice of the customer within the organization and drive product feedback and improvements

• Ensure SLA compliance and high levels of customer satisfaction

• This is a temporary position

Requirements:

• 3+ years of experience in a Customer Success, Account Management, or Strategic Partnerships role- required (Experience in the FinTech domain is an advantage)

• Experience working in B2B SaaS companies – an advantage

• Ability to manage complex, cross-functional processes and effectively prioritize tasks

• Strong interpersonal communication skills with a customer-centric, business-oriented mindset

• Proactive approach, strong sense of ownership, and ability to work independently

• Experience working with CRM and ticketing systems such as Zendesk

• Fluent Hebrew and high-level English

• Experience leading expansion initiatives (upsell / cross-sell) through Customer Success activities

• Business and operational understanding of credit, payments, acquiring, or credit cards- an advantage