Technical Support Team Lead

Mertens – MalamTeam is hiring a Technical Support Team Lead

Role Overview:

Lead a team of IT technicians responsible for supporting critical end-user environments, including trading workstations. The role combines team leadership with hands-on technical support and involvement in infrastructure projects.

Key Responsibilities:

• Manage and lead a team of technicians including task allocation, prioritization and SLA monitoring
• Maintain and support specialized end-user workstations used by traders and trading rooms
• Provide hands-on support for complex issues involving hardware, networking, operating systems and trading applications
• Collaborate with infrastructure, security, system and support teams
• Support IT infrastructure projects including deployments, upgrades and workstation setups
• Define procedures, standardize processes and improve operational workflows
• Monitor availability of critical end-user equipment in real time
• Provide support to senior users and traders in high-pressure environments
• Train and mentor new technicians and support team development

Requirements:

• At least 2 years of experience leading a technical support or technician team
• Approximately 3 years of experience as an IT technician with strong hands-on experience supporting end-user environments
• CCSA or CCNA certification – required
• Strong knowledge of PC hardware and Microsoft operating systems installation and support
• At least 1 year of experience in networking and information security (Checkpoint Firewall)