Senior Customer Success Manager

Company Description

VYBS is the fastest growing startup in the Rewarded App space. We're on a mission to empower mobile gamers worldwide to discover their perfect games and be rewarded for their passion. We leverage data, cutting-edge technology, and deep understanding of gamer preferences to deliver personalized recommendations, exclusive rewards, and a vibrant community that celebrates the joy of mobile gaming.

At VYBS, our values guide how we work every day: Excellence, Community, Innovation, Passion, Proactiveness, Respect, and Positivity.

We're growing fast - and we're now looking for a Customer Success Manager to own advertiser relationships and drive long-term value.

Role Description

As a Senior Customer Success Manager at VYBS, you will play a pivotal role in ensuring customer satisfaction and driving customer success. Core responsibilities include cultivating strong client relationships, responding promptly to customer needs, analyzing data to support decision-making, and implementing strategies to improve customer KPIs. You will act as a trusted advisor to clients, helping them maximize the platform’s value.

• This is a full-time, Hybrid role (One day from home).
• based in the Tel Aviv District, Israel.

Key Responsibilities

Partner Onboarding & Relationship Management

• Create a smooth and easy onboarding experience for our clients
• Maintain ongoing client relationships through regular communication and check-ins
• Build a value-based strategy together with each client
• Build strong, trust-based relationships that drive client retention

Performance & Growth

• Work closely with our clients and internal team to hit clients KPIs
• Ensure monthly client budgets are maintained, fulfilled, and scaling
• Identify and pursue new business opportunities within existing accounts
• Provide clients with clear reporting and delivery analysis

Cross-functional

• Collaborate closely between clients, product, and data teams
• Work with the product team to surface client needs and drive innovation
  

Requirements

• 3-4 years of experience in Customer Success, Account Management, or Partnerships
• Background in at least one of: Adtech, Marketing Tech, or Mobile Games — must
• Strong analytical mindset - comfortable deep dive in to numbers & client's KPIs
• Excellent communication skills in English (Hebrew is a plus)
• Proactive, organized, ownership-driven

Nice to Have

• Experience with CRM tools (HubSpot or equivalent)
• Experience with AI tools (Claude, Hex or equivalent
• Familiarity with reward-based or performance marketing platforms
  

What Success Looks Like

• Advertisers are onboarded smoothly and hit campaign milestones & KPIs
• Low churn; partners grow their spend over time
• Risks are flagged proactively before they become problems
  

Why Join VYBS

• Be part of a fast-growing startup at the intersection of gaming and adtech
• Your ideas will actually shape the product and the way we work
• Own real advertiser relationships with measurable revenue impact
• Ground-floor opportunity to build and define the CSM function from scratch