Service Desk Technician

Service Desk Technician

iFOR Fintech, the technology division of the iFOREX Group, is a leading fintech development company building large-scale financial systems that power a global trading platform.

We are looking for a hands-on Service Desk Technician with strong technical skills, high service orientation, and experience supporting global environments. This is a key role with real impact on both employees and clients worldwide.

About the Role

• Provide end-to-end IT support to ~400 employees in Israel and abroad, as well as external clients
• Handle Windows, Office, telephony, and general IT issues
• Install and configure software and hardware: VPN, Office applications, CRM, printers, and more
• Perform hands-on hardware work (mandatory): SSD installation, fan and memory replacement, etc.
• Monitor production systems and handle customer-related technical issues
• Identify incidents and escalate to relevant technical teams when required
• Work closely with global IT and technology teams

Position Details

• Full-time position
• Shift-based role
• Once per week: Afternoon shift – work from home

Requirements (Must-Have)

• At least 2 years of experience in a global Service Desk / Help Desk role, including remote international support
• Minimum 2 years of hands-on experience with Active Directory, Exchange, and cloud-based Office environments
• High level of knowledge in Office 365
• Excellent communication skills
• Fluent English (spoken and written) – mandatory
• Strong troubleshooting skills, service-oriented mindset, and ability to work under pressure

Advantages

• Professional certifications or courses in networking (MCITP, MCSA, or similar)

Why Join Us?

• Work in a cutting-edge fintech environment
• Be part of a global, fast-paced technology organization
• A role with real responsibility and influence
• Hybrid work model with remote flexibility
• Excellent opportunity for professional growth and long-term development

To learn more about iFOR Fintech, visit www.iforfintech.com. For information on how we process your personal data, including your rights, please review our Privacy Policy. Providing your information is voluntary and based on your consent; however, without it, we may not be able to assess your suitability for a position.