SMB Account Manager - Israel Market

Description

We are monday.com , a global software company transforming how businesses run. Our product suite can adapt to the needs of diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before.

With over 2,500 employees across the globe, we grow by prioritizing transparency and knowledge sharing. We care about the impact you make, not the hours you clock, so we encourage initiative, ownership, and fresh thinking. We back our people with flexible work, wellness and mental health support, and a work environment built on collaboration.

We are looking for an Account Manager for the SMB (small-medium business) segment to create long-term, trusting relationships with our customers. The SMB Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

About The Role

• Proactively develop new opportunities in the assigned portfolio and find new ways to upsell and cross-sell
• Build and maintain strong, long-lasting client relationships
• Measured on added ARR on a quarterly basis
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Collaborate with other supporting functions in the organization (CSM, Renewal Managers, etc., ) to identify and create opportunities, maintain and improve the adoption of the account and ensure client renewal and retention
• Serve as the lead point of contact for all commercial matters related to their assigned accounts
• Assist with challenging client requests or issue escalations as needed
  
  

• At least 2+ years of experience in account management within a SaaS company - MUST
• At least 1 year working within the Israeli market - MUST
• Proven track record of meeting and/or exceeding sales targets and quotas - MUST
• Native Hebrew speaker – MUST
• Proficient in English - MUST
• Experience selling multi-product solution - advantage
• Superb written and verbal communication skills
• Positive attitude, empathy, and high energy
• Ability to take initiative and adapt to changes within a fast paced environment
• Customer- centric & goal oriented
• Excellent communication, organizational, and problem-solving skills and are able to adapt to a fast-paced environment