Customer Success Team Lead

About Us

We are a premier global technology firm at the forefront of the mobile advertising industry. We specialize in sophisticated performance marketing and user acquisition, helping app developers and brands reach their peak potential through data-driven solutions and innovative AI tools. Our workplace is international, dynamic, and focused on building long-term value for our global partners through transparency and excellence.

The Role

We are looking for an experienced and inspiring Customer Success Team Lead to guide our account management department. You will be responsible for mentoring a team of managers, defining best practices, and ensuring the collective success of our global client base. This is a hybrid role that combines high-level strategy with hands-on team leadership and senior-level account oversight.

Key Responsibilities:

• Lead, mentor, and develop a team of Customer Success Managers to meet and exceed performance targets.
• Define and implement workflows and strategies to improve client retention and lifetime value.
• Oversee the health of the entire account portfolio, stepping in to support high-priority or complex client situations.
• Collaborate with executive leadership to align team goals with the companys broader commercial strategy.
• Analyze team performance metrics and provide regular reports to management.
• Foster a culture of continuous learning and excellence within the team.
  
  

• Leadership Experience: Minimum of 1-2 years in a leadership or team-lead role within a Customer Success or Sales department.
• Industry Background: 4+ years of professional experience in the AdTech or Digital Marketing ecosystem.
• Strategy: Proven track record of managing large-scale accounts and delivering measurable growth.
• Communication: Flawless English communication skills, both written and spoken.
• Technical Aptitude: Deep understanding of mobile advertising metrics, tracking technologies, and BI tools.
• Soft Skills: Strong emotional intelligence, coaching abilities, and problem-solving skills.