Customer Success Manager

Why This Role is For You

Are you ready to partner with strategic enterprise clients and help them unlock measurable business impact?

In this role, you will combine data-driven insights, operational excellence, and strategic thinking to ensure our automotive partners maximize value from our platform.

You will play a key role in connecting business goals, performance data, and product adoption into a structured, outcome-driven customer journey.

About the Role

As an Enterprise Customer Success Manager, you will own relationships with key automotive brands and ecosystem partners. You will be responsible for driving measurable outcomes, leading business reviews, and ensuring long-term retention and growth.

What You Will Be Doing

• Serve as the strategic point of contact for enterprise automotive clients
• Monitor clients' performance and translate it into clear business insights and actionable recommendations
• Develop structured success plans aligned with client KPIs and business objectives
• Build and lead Business Reviews focused on ROI and growth opportunities
• Maintain high operational standards, meeting strict SLAs and ensuring data accuracy
• Collaborate cross-functionally with Product, Marketing, and Engineering to improve client outcomes

Your Skills and Experience

• 2+ years of experience in Customer Success or Performance roles
• Experience managing enterprise or strategic accounts
• Strong analytical skills with the ability to validate, interpret, and present performance data
• Ability to translate complex data into business recommendations
• High attention to detail and commitment to accuracy
• Excellent communication and stakeholder management skills
• Ability to thrive in a fast-paced, dynamic environment and manage multiple high-priority projects simultaneously
• Experience working in SaaS / Ad-Tech / Tech environments companies - an advantage
• Experience in the automotive industry – a plus