Manager, Customer Success

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Manager, Customer Success

Role Summary

Payoneer is looking for a highly talented Manager, customer success to join an extremely fast-growing global Fintech business. The incumbent will be tasked to manage a small team of Customer Success Specialists and enable millions of SMBs and professional businesses in the EMEA region (Europe, Middle East and Africa) to get paid globally with Payoneer’s fast, flexible, secure and low-cost solutions. This role is how we serve, support, and grow our customers. The ideal candidate will be comfortable in a fast-paced, multi-tasked, high-energy environment with an ability to deal with ambiguity and changes.

Israel

Hybrid

Full-time

What You’ll Do

• Lead, coach, and support a team of Customer Success to drive retention and growth both in Israel and other EMEA locations
• Set clear KPIs and quality standards across account management, activity, and engagement
• Own process improvement , analyze workflows, identify gaps, and build scalable playbooks and procedures
• Drive team enablement through training on Salesforce, customer communication, and usage-growth strategies
• Be sales-oriented ,help the team identify upsell and cross-sell opportunities within their portfolios
• Listen to customer calls, provide structured feedback, and improve commercial and communication skills
• Stay hands-on when needed, supporting complex cases and operational workload
• Act as an escalation point and work closely with risk, sales, product, and operations
• Use data and performance metrics to improve efficiency, compliance, and customer outcomes
  
  

• +2 year SDR / BDR Team Lead, Call Center Team Leader or similar customer-facing roles Team lead
• Experience coaching or mentoring team members
• Strong analytical and process-oriented mindset
• Experience building or improving workflows and team processes
• Commercial mindset with confidence discussing growth and revenue opportunities
• Excellent communication and organizational skills
• Proactive, ownership-driven, and comfortable with hands-on work
• Fluent English
  
  

• Experience in high-volume or call-center environments
• Additional languages
• Experience in marketplaces, e-commerce, or payments
• Salesforce, Sales loft and Gong experience