Customer Success Manager

Company Description

Diligent4 is an innovative software company dedicated to optimizing automation in organizations by providing actionable insights into workflows. Through its platform, Flingoos, Diligent4 captures and structures operational processes, enabling automation to seamlessly integrate without causing disruptions or requiring complex setups. By offering precise context and efficient tools, Diligent4 empowers companies to adopt meaningful automation while maintaining simplicity and control. The company partners with organizations aiming to align automation efforts with the natural workflow of their teams.

Role Description

This is a full-time on-site role for a Customer Success Manager at our office located in Even Yehuda + remote options. The Customer Success Manager will be responsible for ensuring customer satisfaction, managing and fostering client relationships, and driving customer retention. Daily tasks include analyzing client needs, providing tailored solutions, and supporting customers in adopting and maximizing the benefits of the Flingoos platform. The role also involves proactively addressing client concerns and contributing insights to enhance customer success strategies.

Qualifications

• Strong skills in Customer Satisfaction and Customer Service, with a focus on meeting and exceeding client expectations
• Proficiency in Customer Retention and Relationship Building, ensuring long-term partnerships and customer loyalty
• Proven Analytical Skills to evaluate customer needs, identify trends, and develop effective solutions
• Excellent communication and interpersonal skills to facilitate clear collaboration with clients and internal teams
• Ability to work collaboratively in a cross-functional team environment
• Previous experience in customer success or account management roles is highly advantageous
• Experience in SaaS or automation industries is a plus
• Bachelor’s degree in Business, Communications, or a related field is preferred