Enterprise Customer Success & Project Manager

About Revuze

Revuze is an AI Enterprise SaaS company that helps the world’s leading brands truly understand their customers. Using advanced AI and machine learning, we analyze Voice of Customer data from reviews, surveys, social, and service channels and turn it into actionable insights. Our platform empowers global brands to drive product innovation, improve marketing effectiveness, and optimize e-commerce performance.

Our offices are located in Poleg, Netanya.

About The Role

We are looking for a customer-facing, execution-driven Customer Success Manager with strong project management capabilities to join our growing team.

This is not a traditional “relationship-only” CSM role. You will act as the operational owner of complex enterprise accounts leading implementations, coordinating cross-functional teams (Product, Data, R&D, Delivery), and ensuring measurable business impact for our customers.

You will work directly with global enterprise clients, including senior executives, owning the full lifecycle from onboarding and rollout to adoption, expansion, and renewal.

Responsibilities

Enterprise Project Ownership

• Lead end-to-end onboarding and implementation processes for enterprise clients
• Manage project timelines, milestones, deliverables, and risk mitigation
• Translate business requirements into structured execution plans
• Drive internal alignment across Product, Data, R&D, and Delivery
  
  

• Act as the primary point of contact for strategic accounts
• Ensure customers achieve defined business outcomes and KPIs
• Conduct executive business reviews and strategic alignment meetings
• Identify growth opportunities and expansion use cases
  
  

• Coordinate internal teams to ensure seamless delivery
• Proactively identify data gaps, technical risks, and adoption barriers
• Escalate and manage complex customer issues when needed
  
  

• Monitor usage, adoption, and account health
• Build structured success plans and roadmap alignment
• Ensure long-term retention and renewal readiness
  
  

• 5+ years of experience in Customer Success, Project Management, or Implementation roles within a SaaS/tech company
• Proven track record managing complex, enterprise-level customer projects
• Strong project management and organizational skills (timeline, risk, stakeholder management)
• Comfortable working with executive stakeholders and IT teams
• Ability to translate business needs into technical and operational requirements
• Proactive mindset with strong ownership mentality
• Experience working with PM tools (Monday/Asana/Jira)
• Native or fluent English (spoken and written)
  
  

• Experience in CPG, retail tech, market intelligence, or data/analytics platforms
• Experience working with Big Data environments or enterprise system integrations