Technical Solutions Team Lead

We are hiring a hands-on Technical Solutions Team Lead to join our growing team!

The role includes advanced troubleshooting, use of automation and AI tools, close collaboration with R&D, and support for business clients and internal SaaS systems in an AWS-based environment.

Key Responsibilities

• Lead and mentor tech solutions specialists, including task management and handling escalations.
• Troubleshoot issues across application, integration, and cloud layers.
• Use automation tools and AI mechanisms to build and configure support workflows that reduce manual work and improve response times.
• Work closely with R&D developers to analyze logs, reproduce issues, and validate fixes.
• Support internal SaaS systems such as Slack, Zendesk, PagerDuty, Coralogix, and Google Workspace.
• Configure PagerDuty alerts, escalation policies, and incident playbooks.
• Run scripts and database queries for diagnostics and root-cause analysis.
• Apply business understanding of payment services, card logic, and banking flows.
• Improve monitoring, documentation, and operational procedures.

Required Skills and Experience

• Minimum 3 years of experience managing technical staff.
• Minimum 5 years in a technical, hands-on role with strong troubleshooting skills.
• High technical orientation including scripting, API usage, and log analysis.
• Experience with AWS or similar cloud-native environments.
• Familiarity with SaaS tools such as Slack, Zendesk, PagerDuty, and Coralogix.
• Understanding of networking fundamentals.
• Strong communication skills and a service-oriented approach.

Nice to Have

• Experience with CloudWatch, Elasticsearch, or Postman.
• Background with automation or AI tools for operational support.
• Knowledge of fintech compliance such as PCI DSS or GDPR.
• Experience working with CI/CD or DevOps workflows.