Technical Support Specialist (Full-Time, On-Site | Be’er Sheva – Gav Yam Park)

Company Description

SITE123 is a leading online website builder platform that enables users with no design or coding experience to create professional websites quickly. Built for private users and small to medium-sized businesses, the platform includes everything needed to launch responsive, multilingual, and search-engine-optimized websites. With an advanced wizard and ready-made layouts, SITE123 makes it easy for customers to build an impressive online presence effortlessly—backed by a 24/7 customer service team ensuring a seamless experience and maximum value.

Role Description

This is a full-time, on-site role located in Be’er Sheva (Gav Yam Park), 5 days a week (no hybrid / no flexible schedule).

As a Technical Support Specialist at SITE123, you’ll provide prompt and effective technical assistance to customers, resolve technical issues, and deliver excellent customer service. Daily tasks include diagnosing and troubleshooting technical challenges, handling inquiries via chat and email, and guiding customers in using the SITE123 platform. You’ll collaborate with team members to ensure efficiency, continuous improvement, and consistently high customer satisfaction. You’ll play a key role in improving our scalable support experience by training our AI support bot and managing Support Center content.

Responsibilities

✅ Provide exceptional customer service through chat, phone, and email support

✅ Diagnose, troubleshoot, and resolve customer technical issues efficiently

✅ Guide customers through platform features and website-building best practices

✅ Deliver clear, accurate, and friendly solutions that ensure customer satisfaction

✅ Collaborate with internal teams to escalate issues and improve processes

✅ Train and improve the AI support bot by updating flows, refining answers, and sharing insights to enhance general support quality

✅ Manage and maintain Support Center content (Help Center / Knowledge Base / FAQs / Tutorials), ensuring it stays accurate, clear, and up to date

Qualifications & Requirements

👉 Fluency in English (native or near-native); additional languages are a plus

👉 Proficiency in technical support with strong troubleshooting skills

👉 Strong customer support mindset with a focus on customer satisfaction

👉 Excellent analytical skills for problem-solving and technical issue analysis

👉 Effective communication and interpersonal skills

👉 Knowledge in the website builder and internet field (websites, domains, hosting basics, browsers, etc.)

👉 Sales experience

👉 Out-of-the-box thinking and a creative, solutions-oriented approach

👉 Ability to work on-site in Be’er Sheva (Gav Yam Park), 5 days a week

👉 Prior experience in technical support or customer service is an advantage

Advantages

➕ Experience with other website builder platforms

➕ Working knowledge of HTML/CSS

➕ Experience managing professional support content (Help Center / knowledge base)