Help Desk Technician

Mertens – MalamTeam is hiring a Help Desk Technician for a Government Organization in the

Looking to join a stable, mission-driven environment and provide meaningful technical support?

We’re recruiting a Help Desk professional to join a central IT support team serving a government organization.

Role Overview

As part of the IT Support Center, you will provide first-line and ongoing technical support to end users and handle a wide range of IT incidents and service requests.

Key responsibilities:

Providing phone-based and remote technical support

Troubleshooting user issues in organizational systems

Handling complex and recurring technical incidents

Supporting Microsoft Office and Windows-based environments

Assisting with connectivity, communication, and internet-related issues

Working with Active Directory and network environments

Requirements

• At least 3 years of experience in a phone-based support center

• Minimum 3 years of experience in Help Desk (HD) support

• Strong experience supporting Microsoft Office and Windows environments

• Experience troubleshooting complex and ongoing IT issues

• Knowledge of Active Directory (AD) and networking fundamentals

This is a great opportunity to join a professional IT team within a structured and impactful public-sector environment.