Customer Success Manager

Shopeaks is a rapidly growing startup redefining the post-click experience for lifestyle and fashion brands. We bridge the gap between social media and eCommerce, creating dynamic, AI-powered instant stores that boost conversion rates. We work with top-tier global brands, and we are just getting started.

We are looking for a Customer Success Manager with a marketing mindset to lead our client relationships. This is not a classic "support" role. You will be a strategic partner to our clients, helping them maximize the value of Shopeaks to drive revenue, while working directly with the CEO to build and structure the CS department from the ground up.

What You’ll Do:

• Lead Onboarding & Strategy: Manage the entire lifecycle of our key accounts, from smooth onboarding to ongoing growth strategy.
• Drive Performance: Analyze client data (CR%, AOV, ROAS) and proactively suggest optimizations to improve their campaign results.
• Build Processes: Define and implement CS playbooks, retention strategies, and feedback loops as we scale.
• Be the Bridge: Act as the voice of the customer, working closely with our Product & Growth teams to shape the future of the platform.
• Relationship Management: Build strong, long-term relationships with eCommerce Managers and CMOs of leading lifestyle brands.

What We’re Looking For:

• .Excellent written and verbal communication skills. (English + Hebrew)
• eCommerce / Shopify: You understand the ecosystem, the pain points of merchants, and metrics like ROAS, CTR, and Conversion Rate.
• Experience in B2B SaaS CS or Account Management: Preferably in the MarTech/AdTech space.
• Affinity for Brand & Design: You "get" fashion and lifestyle brands. You have an eye for aesthetics and understand what makes a good visual experience.
• The "Builder" Mentality: You are excited about joining a fast-paced startup and building processes from scratch, not just following existing ones.

Why Join Shopeaks?

• Work directly with the founders and shape the company’s growth.
• Manage relationships with some of the world’s most exciting brands.
• Make a tangible impact on clients' revenue (we move the needle!).
• Great vibes, ambitious team, and a prime location.

Sound like you? Let’s talk.