Customer Success Manager

Company Description

SuperFunnel AI is an advanced platform that leverages artificial intelligence to generate, optimize, and scale high-performing landing pages. Integrated with ad accounts, it evaluates campaign data to create targeted funnel variations suited to distinct audiences and intentions. With real-time A/B testing and ongoing optimization, SuperFunnel AI automates traditional landing page management, enabling marketers to increase conversions, reduce customer acquisition costs, and scale their efforts efficiently. The platform empowers businesses to succeed without the need for extensive design or development teams.

We are seeking a full-time Lead Customer Success Manager to join our founding team on-site in Tel Aviv, Israel. While this is an in-office position, our company policy allows for one day of working from home per week. As our first CSM, you will not just manage accounts; you will be the architect of the SuperFunnel customer journey. You will work directly with performance marketing teams, serving as the bridge between our cutting-edge AI technology and our clients' revenue goals. Daily responsibilities include building onboarding and success playbooks from scratch, leading the end-to-end implementation for new clients, analyzing campaign data to provide strategic advisory, and identifying upselling opportunities by demonstrating the ROI of autonomous scaling.

• Native-level English with exceptional written and verbal communication skills to manage client relationships globally
• Proven experience in Customer Success or Account Management within the B2B SaaS or AdTech space to drive seamless onboarding and long-term retention
• The "Builder" mentality with a proactive, self-starter approach to create high-impact processes from scratch in a fast-paced, early-stage startup environment
• Strong analytical and strategic advisory skills to interpret campaign data, explain winning variants, and help clients scale their results
• Genuine enthusiasm for AI and a deep understanding of how it can replace manual workflows; experience with vibe-coding is a significant advantage
• Technical aptitude to guide users through connecting ad accounts and successfully launching their first autonomous funnels
• Significant Advantage: Deep expertise in Performance Marketing, including funnels, A/B testing, CAC, and conversion rate optimization (CRO), to truly understand our users' needs