Customer Delivery Manager

About

Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases — Everyone wins!

We serve companies in the Global 2,000 and our existing clients include some of the world’s biggest corporations. We’ve raised over $115M from leading investors including Goldman Sachs, 9Yards Capital, JP Morgan, American Express, Altos, Craft, and NFX. Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers.

The Role

The Customer Delivery Manager (CDM) is responsible for leading the launch activities of new clients, as well as expansion of existing clients to new countries, categories or applications. The CDM will work closely with the Account Leads and Implementation Engineers to provide overall project management during the launch period, from green light through Go Live. The CDM will be working with the client teams on communicating and gathering all materials, aligning decisions on configuration and documentation required to take a client live with Candex. This position will report to the Customer Delivery Team Lead.

Responsibilities

• Lead the launch of customers including project management, technical coordination, and hands on system set-up.
• Set-up and hold meetings with various internal and external teams in order to progress the project.
• Oversee and address any support and/or technical issues associated with customers during this period.
• Responsible for assembling documentation for each client relevant to training, systems, information, settings, configurations, contacts, etc.
• Responsible for communication around timelines, project management & actions items.
• Understanding of the company’s products inside and out is essential.
• Capable of working hours Monday-Friday hours depending on clients time zones, with flexibility (Friday can end early).
  
  

• Strong interpersonal and organizational skills
• Meticulous attention to detail
• Must be capable of driving projects and timelines, while at the same time building relationships and establishing trust
• Candidates will be self-motivated and self-directed
  
  

• 2 years of experience in a SaaS environment
• Knowledge of customer facing practices
• Experience with Enterprise customers
• Experience configuring and maintaining system knowledge
• Strong relationship building skills
• Excellent communication skills, verbal and written
• Strong English skills, written and verbal
• Ability to configuration and maintain system knowledge
• Experience with Customer Relationship Management (CRM) software and project management tools.
• Project management experience an advantage