Customer Success Manager

The Role

We're looking for a Customer Success Manager who is passionate about driving customer outcomes, building trust-based relationships, and contributing to meaningful growth in a fast-paced and collaborative environment.

In this role, you will support enterprise clients from the Go Live phase, managing user communication, training, customized content, webinars, and operational efficiency. You will identify trends and monitor usage, engagement, performance data, and the success of transactions to uncover opportunities and mitigate risks.

You will provide personalized recommendations to enhance platform utilization and client satisfaction, and participate in regular business review meetings. Collaborating with Support, Operations, Product, and Sales teams, you will resolve issues and ensure clear communication. Additionally, you will analyze support data, propose improvements, and work with the RVPs of Customer Success and Sales to grow accounts.

This role reports to our Customer Success Team Manager.

Qualifications

• 1-2 years of experience in a customer-facing role, ideally within the SaaS, financial operations, procurement, or enterprise tech industries
• Proven track record of managing multiple accounts simultaneously while maintaining a high level of service
• Exceptional written and verbal communication skills in English, A second language - an advantage
• Strong analytical skills, including the ability to work with data, identify trends, and use insights to inform decisions
• Technically proficient with the ability to quickly learn and explain software solutions to non-technical users
• Strong business acumen with the ability to identify growth opportunities within accounts
• Highly organized and self-motivated, with the ability to work in a fast-paced and evolving environment
• Working days are Monday - Friday, with Friday as a work-from-home day.
  
  

• We are humble, hungry, intelligent and collaborative. Work alongside teammates who value curiosity, kindness, and shared success.
• Competitive Compensation – Earn a salary and benefits that reflect your skills and impact.
• Parental Leave – Take meaningful time to bond with your growing family.
• Flexible Work Environment – Balance life and work with adaptable schedules.
• Global Team + Mindset – Join a diverse, international team that thinks beyond borders.
• Home Office Setup – Get the gear and support you need to work comfortably from anywhere.
• Professional Development – Grow your skills with training and learning sessions.
• Internal Mobility – Explore new global roles and career paths without leaving the company.
• Team Outings – Connect and celebrate with colleagues through regular social events.
  
  

• Be a Stickler for Details - we think about the details when making decisions and ensure we haven’t overlooked anything.
• Debate, Decide, Deliver - Candexers foster a culture of open debate so we can make the right decision.
• Innovate to Simplify - we continuously look for simpler ways to do everything.
• Follow Through, Follow Up - we are always moving the ball forward – when we say we will do something, we do it.
• Attract & Develop the Best - we expect each hire to raise the bar, and once they start, they should continue to develop their skills with the support of leadership.
• Keep an Obsessive Customer Focus - our customers’ satisfaction is our obsession, and we will stop at nothing to make their experience simple & flawless.
• Learn & Be Curious - we foster an environment of continual learning and encourage challenging questions and believe curiosity drives innovation and improvement.
• Act with Integrity & Professionalism - we act with honesty, transparency, and ethical principles – ensuring our actions align with our values.