Customer Success Account Manager - REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Account Manager - REMOTE. In this role, you will manage strategic customer accounts, ensuring they derive maximum value from our technology offerings. You will be the primary contact for your assigned customers, fostering long-term relationships and driving their success further through engagement and the adoption of new features. Your expertise in account management will be crucial in understanding customer workflows, addressing their challenges, and facilitating growth opportunities. Join us to make a meaningful impact in customer satisfaction and retention.

Accountabilities

• Act as primary CS contact for an assigned customer portfolio
• Understand production workflows, challenges, and priorities in relevant industries
• Conduct QBRs, success reviews, health-checks and value reporting
• Drive adoption of newly released features and tools
• Own renewal cycles end-to-end, including proposal creation and negotiation
• Identify upsell opportunities, expansions of modules or production lines
• Forecast renewals and expansion revenue accurately
• Work closely with Support, Delivery, Product and Sales teams to resolve issues
• Ensure customers receive proper training and onboarding
• Maintain CRM accuracy and produce monthly updates on account health
  
  

Requirements

• 3–5+ years in Customer Success, Account Management, or a similar role
• Experience negotiating renewals and commercial contracts
• Strong communication skills with stakeholders
• Analytical mindset comfortable discussing ROI and efficiency
• Ability to manage multiple enterprise customers simultaneously
• Familiar with B2B SaaS, preferably in manufacturing
  
  

Benefits

• Competitive salary with bonus, aligned with local market benchmarks
• Full-time, permanent remote position
• Opportunities for professional development and growth
• Flexible work environment
• Diversity and Inclusion in the workplace
  
  

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.