Customer Success Consultant

Job Description

ABOUT THIS JOB

We’re looking for a strategic, analytical and client-oriented Customer Success Consultant to join our team. As the leader of our customer success efforts, you will manage client relationships, generate insights from data and ensure clients maximize the value of GfK’s solutions. If you're passionate about turning data into action, building lasting partnerships and leading with impact - this role is for you. 

RESPONSIBILITIES

Client Relationship Management

• Serve as the primary contact for key clients, ensuring engagement, satisfaction, and long-term retention.
  
  

• Understand each client’s strategic objectives and deliver tailored solutions that meet their evolving needs.
  
  

• Provide proactive support, managing client inquiries, issues, and expectations with a high level of professionalism.
  
  

Insight Generating & Data Analysis

• Understand complex retail and market data to identify trends, patterns, and opportunities.
  
  

• Deliver actionable insights and strategic recommendations to help clients grow their business.
  
  

• Act as a thought partner to clients, guiding them through data-driven decision-making.
  
  

Content & Presentation Development

• Develop compelling business content and presentations for both clients and internal stakeholders.
  
  

• Ensure messaging is aligned with GfK’s brand values and effectively communicates complex data.
  
  

• Present insights clearly, persuasively, and with business impact.
  
  

Cross-Team Collaboration & Experience Improvement

• Collaborate with Sales, Product, and Research teams to deliver a seamless customer experience.
  
  

• Identify and implement opportunities to add value for clients and enhance service delivery.
  
  

• Voice client feedback internally to help improve products, processes, and performance.
  
  

REQUIREMENTS

• Proven experience in customer success, account management, or consulting roles, preferably in the market research, consulting, analytics, or tech sector. 
  
  

• Strong analytical skills with the ability to interpret data and uncover business insights.
  
  

• Proficiency in Microsoft Office, particularly PowerPoint and Excel.
  
  

• Excellent communication skills in both Hebrew and English – written and verbal.
  
  

• Ability to work independently, manage multiple projects, and respond swiftly and effectively to unexpected challenges.
  
  

• Experience in building high-level business presentations and simplifying complex ideas.
  
  

• Strategic mindset combined with a hands-on, proactive approach.
  
  

• High level of ownership, accountability, and attention to detail.
  
  

• Strong interpersonal and influencing skills.
  
  

• Passion for customer success, data, and continuous improvement.
  
  

WHAT WE OFFER

• Work in a stable environment in a leading international research company.
  
  

• Opportunity to work with the biggest tech and durable companies.
  
  

• Access to learning platforms, mentorship programs and educational support to keep developing your skills.
  
  

• High level of projects & clients.
  
  

• Great, friendly atmosphere.
  
  

• Working in a multi-country environment.
  
  

Additional Information

Our Benefits

• Flexible working environment
  
  

• Volunteer time off
  
  

• LinkedIn Learning
  
  

• Employee-Assistance-Program (EAP)
  
  

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion