Customer Success Manager (Russian / Ukrainian speaker)

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world's underserved businesses to a rising global economy. We're a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Role summary

We are looking for a Customer Success Manager (CSM) based in Israel for a highly strategic and commercial role. This is a sales-oriented position focused on retention and revenue growth, managing high-potential customers across multiple EMEA markets.

You will build relationships with C-level executives and senior stakeholders, lead strategic conversations, and drive upsell and expansion opportunities through long-term account planning and strong execution.

Israel

Hybrid

Full-time

What you'll do

• Own a portfolio of strategic customers and drive retention + expansion

• Lead commercial conversations: upsell / cross-sell / renewals

• Build relationships with C-level and senior management

• Create and execute account plans (quarterly/annual growth plans)

• Deliver QBRs and customer presentations with strong storytelling and business impact

• Work cross-functionally with internal teams to solve issues and drive outcomes

• Track progress and pipeline in CRM with clear reporting and forecasting

Who you are

• 3+ years experience in Customer Success / Account Management / Sales (B2B)

• Strong selling ability, negotiation skills, and commercial mindset

• Excellent presentation skills and experience leading executive meetings

• Ability to plan long-term, manage multiple priorities, and perform under pressure

Languages (Mandatory)

• English – fluent

• Russian or Ukrainian – fluent

Preferred

• Enterprise sales / enterprise account management experience

• Fintech / payments industry background

• Hebrew – advantage

#LI-MI1

The Payoneer Ways of Working

Act as our customer's partner on the inside
Learning what they need and creating what will help them go further.

Do it. Own it.
Being fearlessly accountable in everything we do.

Continuously improve
Always striving for a higher standard than our last.

Build each other up
Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.