Customer Success Manager (Russian / Ukrainian speaker)

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Role summary

We are looking for a Customer Success Manager (CSM) based in Israel for a highly strategic and commercial role. This is a sales-oriented position focused on retention and revenue growth, managing high-potential customers across multiple EMEA markets.

You will build relationships with C-level executives and senior stakeholders, lead strategic conversations, and drive upsell and expansion opportunities through long-term account planning and strong execution.

Israel

Hybrid

Full-time

What you’ll do

• Own a portfolio of strategic customers and drive retention + expansion
• Lead commercial conversations: upsell / cross-sell / renewals
• Build relationships with C-level and senior management
• Create and execute account plans (quarterly/annual growth plans)
• Deliver QBRs and customer presentations with strong storytelling and business impact
• Work cross-functionally with internal teams to solve issues and drive outcomes
• Track progress and pipeline in CRM with clear reporting and forecasting
  
  

• 3+ years experience in Customer Success / Account Management / Sales (B2B)
• Strong selling ability, negotiation skills, and commercial mindset
• Excellent presentation skills and experience leading executive meetings
• Ability to plan long-term, manage multiple priorities, and perform under pressure
  
  

• English – fluent
• Russian or Ukrainian – fluent
  
  

• Enterprise sales / enterprise account management experience
• Fintech / payments industry background
• Hebrew – advantage