Data Analyst

We are looking for a curious, data-driven Data Analyst to join our Service Measurement team and play a key role in improving service quality and customer experience through insights and analytics.

About the Role:

• Conduct data analysis and deep-dive analytics on selected topics and segments collected across organizational systems
• Define and build a set of reports for ongoing monitoring and control
• Serve as the organizational focal point for measurement tools and represent them to internal users
• Initiate in-depth analysis and investigations as a basis for generating insights in the areas of service and customer experience
• Perform ongoing analysis of customer inquiries across all service channels – call centers, in-person services, and digital platforms
• Formulate actionable, data-driven recommendations for the organization in the domains of service and customer experience
• Perform analyses for periodic summaries and present findings to management, including executive-level visual presentations
• Maintain ongoing collaboration with service and customer experience managers across business units and provide data-based insights

Job Requirements:

• Bachelor’s degree in Industrial Engineering & Management / Economics / Statistics
• 2-3 years of hands-on experience as a Data Analyst
• SQL- mandatory
• Strong command of advanced data and analytics tools
• Proven experience working with Power BI