IT Support Team Lead

Rapyd has unified payments, payouts and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.

We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let’s build the future of fintech together

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About the Ro

le:Rapyd is seeking a hands-on IT Manager to lead and scale our local IT operations. This role combines technical expertise with strong leadership, ensuring the company’s infrastructure, systems, and support processes run securely, efficiently, and reliab

ly.The IT Manager will own all aspects of day to day IT operations from help desk and endpoint management to systems administration, security implementation, and IT strategy execution. This is a leadership position for someone who thrives on solving complex problems, driving operational excellence, and mentoring a growing technical te

am.
Key Responsibilit

ies:Management and Leaders

• hip-Lead and mentor the IT team, including full time and student memb
• ers.Build and maintain a service oriented culture focused on reliability, security, and continuous improvem
• ent.Define and track IT operational KPIs, SLAs, and process documentat
• ion.Writing documentation and maintaining the team’s knowledge b
• ase.Collaborate with other departments to ensure smooth technology operations and compliance alignm
• ent.Deal with Technical and managerial escalati

ons.
Hands-On Technical Operat

• ions-Serve as the senior escalation point for technical incidents, outages, and escalat
• ions.Manage and maintain company IT infrastructure, endpoints, and network environ
• ment.Oversee user lifecycle management onboarding, offboarding, permissions, and access con
• trol.Administer SaaS platforms such as Google Workspace, Atlassian, Slack and Hub
• Spot.Deploy and manage MDM systems (Jamf, Intune) for endpoint compliance and secu
• rity.Lead automation initiatives using scripting to
• ols .Ensure system reliability, patch management, and IT asset trac
• king.Maintain and enforce IT security standards and best pract

ices.
Preferred Qual

• ities-A “player-coach” mindset equally comfortable managing people and solving technical i
• ssues.Strategic thinker who builds scalable, secure IT proc
• esses.Empathetic leader who develops and motivates team me
• mbers.Strong ownership mentality and accountability for service qu
• ality.Ability to thrive in a high growth, fast-paced enviro

nment.
Requir

• ements-5+ years of experience in IT operations or system administration, including 1+ years in a managerial or lea
• d role.Strong technical knowledge across macOS, Windows, networking, and SaaS ecos
• ystems.Proven experience managing MDM pla
• tforms.Hands-on experience with Google Workspace and other identity/SaaS s
• ystems.Scripting knowledge (PowerShell, Bash, or Python) - strong adv
• antage.Excellent troubleshooting, multitasking, and prioritization
• skills.Fluent in English (written and v
• erbal).Exceptional communication and leadership ab

ilities
Preferred Qu

• alities-A “player-coach” mindset equally comfortable managing people and solving technical
• issues.Strategic thinker who builds scalable, secure IT pr
• ocesses.Empathetic leader who develops and motivates team
• members.Strong ownership mentality and accountability for service
• quality.Ability to thrive in a high growth, fast-paced envi

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