CS Solution Architect (WFP)

Job Description

About Us

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies.

Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. 

Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us. 

HiBob is seeking an experienced Workforce Planning Solution Architect (WFP CSA) to join our Customer Success Solutions Architect team. In this pivotal role, you’ll develop a deep expertise in HiBob’s Workforce Planning (WFP) module- serving as a bridge between customer needs, product vision, and scalable business outcomes.

As a WFP CSA, you’ll be a trusted advisor and strategic partner to both our clients and internal teams. You’ll collaborate closely with Product, Customer Success, and R&D to ensure the WFP roadmap addresses real customer challenges, drives adoption, and delivers long-term value. Your proactive engagement and consultative approach will help clients unlock the full potential of workforce planning, mitigate risk, and ensure organizational agility.

You’ll lead client conversations on WFP best practices, scenario planning, process optimization, and headcount management- championing the Voice of the Customer and shaping product direction. By partnering with champions across HiBob, you’ll make workforce planning a true strategic lever for our clients’ success.

Requirements 

Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.

• 2-3  years of experience in a technical, customer-facing role, such as Solution Architect, Implementation Manager, or Customer Engineer- preferably within the HR Tech or SaaS space (background in HR,  HR Tech implementation is preferred).

• Mandatory: Hands-on experience designing or implementing Headcount / Workforce Planning processes within HR, Finance, or people-related systems.

• Experience designing, implementing, or optimizing Job Catalogs/job architectures as part of workforce planning solutions. Ability to map business roles and requirements into a Job Catalog framework to support scalable planning and accurate reporting.

• Customer-Centric Problem Solver: Passionate about understanding customer challenges and translating them into scalable solutions.

• Cross-Functional Collaborator: Able to bridge technical and non-technical stakeholders - partnering effectively with Product, CSMs, and Enablement.

• Strategic & Proactive Mindset: Aligns short-term solution design with long-term platform scalability and resilience.

• Strong organizational skills, adaptability, and ownership mindset - thrives in a fast-paced, collaborative environment.

• Strong analytical and problem-solving skills.

Bonus

• Deep understanding of workforce planning concepts and their application in a SaaS environment: Direct experience managing workforce planning processes or leading WFP initiatives in previous companies and experience working with both CFO & CPO offices.

• Hands-on experience with Job Catalog setup, job architecture, or job leveling within any workforce planning or HRIS system.

• Experience in workforce analytics, headcount modeling, or budgeting tools.

• SaaS industry and HRIS/FP&A experience.

• Familiarity with common HRIS systems (e.g., Success Factors, Workday, Bamboo) is an advantage.

• Knowledge or practical experience in AI technologies  is an advantage.

• Experience influencing product direction or participating in roadmap discussions is a plus.
  
  

What will you do? 

• Technical Consultation: Act as a trusted advisor to clients, Implementation Managers, and CSMs, providing expert guidance on all core Workforce Planning features, especially Position Management, Job Catalog, event planning, position, budget data structure and permissions configuration. You’ll advise on best practices for setting up and scaling the WFP module, support clients in optimizing their workforce data for planning and analytics, and help ensure that permissions and workflows are configured to maximize engagement, data quality, and adoption.

• Job Architecture Management: Advise clients and internal teams on effective Job Catalog management- supporting job architecture, consistency, and integration with Position Management, Compensation, and other modules.

• Strategic Partnership with Product: Collaborate closely with Product and R&D teams to ensure alignment between Customer Success and Product, amplifying the Voice of the Customer (VoC) and ensuring insights translate into meaningful platform enhancements. You’ll also play a key role in new feature releases, helping teams and customers maximize value from the system.

• Framework Building & Innovation: Design and implement strategic frameworks that support customer adoption and platform maturity - enabling consistent and  high-quality delivery. You’ll identify trends, spot risk indicators early, document best practices, and turn successful approaches into scalable processes that empower both customers and internal teams.

• Enablement & Proactive Initiatives: Lead proactive initiatives to support delivery teams, strengthen technical expertise, and increase customers’ platform utilization. You’ll drive enablement programs, training sessions, and knowledge-sharing activities that position CSAs as trusted consultants.

• Continuous Improvement: Continuously identify opportunities to enhance tools, processes, and methodologies - improving efficiency, customer outcomes, and the overall experience from using Hibob.
  

Join our village

HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Company share options plan

• We have a flexible hybrid working model

• Work from home allowance- to get your home office set up!

• Payment for sick leave from the first day

• 2 Social Impact days per year for volunteering

• Annual Headspace subscription and wellness benefits

• Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme

• 10 bis or cibus/wolt- you get to pick!

• Transportation allowance

• Dog-friendly

• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)

• Fun company and team social events (locally and virtually with our global teams)

• Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter