Customer Success Lead

Company Description

DeepBrief is an early-stage digital health startup building AI-driven tools to help medical teams learn from real clinical scenarios and simulations. Our platform transforms complex training sessions into structured debriefs and actionable performance insights, enabling measurable learning and continuous improvement. We work with hospitals, simulation centers, and training programs in Israel and abroad, combining clinical research with real-world deployments to improve training quality, team performance, and clinical excellence.

This is a full-time hybrid role for an Implementation & Customer Success Lead, based in the Tel Aviv District, Israel, with flexibility for remote work. You will own the end-to-end implementation of DeepBrief with our customers, lead onboarding and product adoption in medical institutions, and serve as the main bridge between the field and the product team.

You will work closely with clinicians, simulation centers, and internal Product & Engineering teams to ensure successful deployments, high product usage, and continuous improvement based on real-world feedback.

• Lead customer onboarding and implementation of DeepBrief with hospitals and simulation centers
• Own the customer experience from first deployment to ongoing adoption and expansion
• Measure product usage, engagement, and value creation in real clinical environments
• Collect structured feedback from users and translate it into actionable product insights
• Work closely with Product and Engineering to influence the roadmap based on field needs
• Build scalable implementation and customer success processes for future growth

• Proven experience leading implementation of technology products with customers
• Medical background with hands-on experience in clinical or healthcare environments
• Strong technological background and ability to work closely with product and engineering teams

• Experience in digital health, B2B SaaS, or enterprise product implementation
• Experience working with hospitals, simulation centers, or medical training programs
• Strong communication and stakeholder management skills in complex organizations

This is a core early role with high ownership and direct impact on how DeepBrief is adopted in leading medical institutions. The role is expected to grow into a leadership position as the company scales its customer success and implementation function.