Technical Account Manager

nSure.ai is the payment fraud prevention provider of choice for Crypto, Gaming, Gift Cards and Crypto. We offer a managed service based on adaptive AI that deploys, for each customer, a dedicated model trained on their data. Focusing on behavioral patterns - the most accurate and uniquely effective way to mitigate modern scalable fraud - our solution takes a fundamentally different approach to detecting fraud and preventing it from happening. Our customers benefit from the highest-efficacy decisions delivered in under 500 ms, with up to 98% approval rates and a chargeback guarantee, generating zero-risk net incremental profit.

As a Technical Account Manager, you will be in charge of our customers' related operations. You will be responsible for technically onboarding customers and driving for quick time to value (the time it gets to generate revenues after the onboarding project is done). You will also be taking care of the customers' satisfaction, aligning goals through hard KPIs and projecting revenue growth.

You will manage the technical implementation of our API and handle change management processes that tighten the connection between us and our customers.

You will focus on execution of methodologies and processes to track and maintain the company's revenue goals while being the voice of the customer internally, and push their requirements to the hands of our Data and RnD departments.

Requirements:

• 3-year-experience in TAM and project management with B2B SaaS experience, preferably from a Payment and/or fraud related background..
• Payment knowledge from working in a payment/FinTech SaaS B2B company.
• Data-driven individual with familiarity and understanding of business analysis including knowing how to use python, SQL and big data analysis tools - we use Looker, SumoLogic and Snowflake.
• Strong understanding of data models, APIs, Web SDKs and other cloud-technologies used to bring big data into AI and machine-learning platforms.
• Experience in debugging end-to-end system issues to support clients (and potentially internal teams). No need for coding capabilities.
• Detail oriented individual who seeks to understand issues, explain and solve them to technical teams in depth.
• Experience in process-oriented environments using JIRA, Confluence, Slack and SFDC.
• Native level verbal & written communication skills in English.
• Must feel comfortable in a fast paced environment and with driving a “get things done” attitude to deliver quick resolutions for issues and queries.
  
  

• Manage customer projects through the various phases of (i) API deployment / integration, ii) onboarding and managing the data validity, (iii) Go Live and (iv) ongoing support
• Demonstrate customer value through rapid and full implementation of the nSure.ai product by our customers.
• Contribute to Company revenue by driving the shortest possible customer time-to-value, during the sales cycle and post-contract.
• Drive expansions with our current customers in order to generate new revenue from an existing logo.
• Partner with the Engineering, Fraud, and Data teams to promote customer feedback and continual improvement of our product.
• Manage and track change management processes of our technical products (namely sever-to-server API deployments), both internally in a clear manner with other departments, and externally to our customers.
• Handle a day to day communication with our customers, both their technical, product and business stakeholders. Be the voice of the customer and make sure they understand our value proposition.