Senior Technical Account Manager

What you'll do:

As a Senior Technical Account Manager at Miggo, you will own the technical success of our customers post-sale. You will work closely with customers’ AppSec, Cloud Security, and Engineering teams to ensure Miggo is deployed correctly, delivers value, and scales with their environment.

You will be the primary technical point of contact for customers, running ongoing engagements, handling escalations, and acting as a gatekeeper between customers and Miggo’s R&D and Product teams.

This role is hands-on. You will regularly work directly in customer production environments.

Key Responsibilities:

Customer Ownership and Engagement

• Own the post-sales technical relationship for all active customer accounts.
• Establish and maintain a proactive engagement cadence with customers, typically bi-weekly.
• Run technical reviews and QBRs in partnership with Sales.
• Build and maintain a success plan for each customer, aligned with their security and engineering goals.
• Manage escalations calmly and effectively, ensuring customers feel heard and supported.

Technical Execution

• Spend ~30–50% of your time on hands-on technical work.
• Debug, configure, and support Miggo deployments in customer production environments.
• Work with cloud infrastructure, APIs, and application security tooling.
• Triage issues independently and resolve most technical questions without immediate R&D involvement.
• Know when and how to escalate complex issues, with clear context and impact.

Internal Interface

• Act as a gatekeeper for customer feedback to Product and R&D.
• Synthesize customer input, identify patterns across accounts, and provide actionable insights.
• Influence bug prioritization and technical roadmap discussions through clear, evidence-based input.
• Collaborate closely with Product, R&D, and Sales while maintaining clear ownership boundaries.

Customer Leadership

• Push back gently and constructively when customer requests are misaligned or premature.
• Help customers prioritize effectively rather than becoming reactive or order-taking.
• Communicate clearly, calmly, and credibly with senior security stakeholders.

What you have:

Required

• Strong technical background in cloud infrastructure and security.
• Hands-on experience with cloud environments (AWS, GCP, Azure).
• Background in AppSec, Cloud Security, or Security Engineering.
• Familiarity with application security concepts, tooling, and workflows.
• Ability to work directly in production systems with care and confidence.
• Excellent written and verbal communication skills with technical audiences.
• High ownership, accountability, and follow-through.

Strong Plus

• Experience as a TAM, SE, or senior engineer in a security company.
• Experience working closely with R&D and Product teams.
• Experience working with K8s.
• Familiarity with modern distributed systems and APIs.

Cultural Fit:

• Humble, pragmatic, and direct.
• Comfortable pushing back respectfully.
• Proactive, resilient, and solutions-oriented.
• Able to manage customers rather than being managed by them.

Who This Role Is Not For:

• Pure customer support or ticket-driven roles.
• Non-technical customer success profiles.
• Candidates without real cloud and security experience.