Technical Support Team Lead

A high-growth Cloud Security startup that empowers global organizations to manage their cloud environments securely and efficiently. By providing advanced visibility and protection, the company enables its clients to accelerate their business operations with confidence.

With a proven product already deployed across dozens of enterprise customers and a significant global presence, the company is scaling rapidly and expanding its core technical teams.

Located in the Central District (ideally situated near major public transport hubs), the company operates a hybrid model with two days of remote work per week.

Role Overview-

• Leading and mentoring a high-performing technical team of 4, while maintaining a significant Hands-on presence.
• Overseeing the resolution of complex technical challenges within advanced cloud environments.
• Working with cutting-edge technologies including Kubernetes, Docker, and Cloud infrastructure.
• Serving as a technical escalation point and driving service excellence for global enterprise clients.
• Collaborating closely with R&D and Product teams to influence the product roadmap based on technical insights from the field.

Requirements-

• 5 years of professional experience in Technical Support or Technical Account Management (TAM) – Mandatory.
• 2 years of proven Managerial/Leadership experience – Mandatory.
• Deep hands-on experience with MySQL – Mandatory.
• Strong technical background with Cloud platforms, Linux, Docker, and Kubernetes.
• B.Sc. in Engineering OR significant experience from Cybersecurity companies – Mandatory.
• Exceptional English (written and verbal) for interacting with global stakeholders.