Tier 1 Help Desk Technical Support

We are a leading technology integration firm in Yavne seeking a Tier 1 Technical Support specialist to join our internal service center. We aren't looking for "call answerers", we’re looking for the next generation of IT professionals who want to grow in a high-exposure, mentored environment.

In this position, you will be the first point of contact for end users (primarily SMBs), resolving hardware and software issues while learning the ropes of professional IT integration. You will work within an intimate team of ~25 employees with close professional guidance.

Responsibilities:

• Provide technical support for end-user workstations and Windows environments.
• Handle incoming tickets via phone, email, and internal management systems.
• Manage user permissions, software installations, and connectivity issues.
• Gain hands-on exposure to Microsoft Entra (Azure AD), VMware, and cloud environments.
• Document and escalate complex cases to Tier 2 and Tier 3 engineering teams.

Requirements:

• Service-oriented mindset, strong responsibility, and a genuine hunger to learn.
• Background as a discharged soldier with technical experience or a graduate of professional IT courses.
• Basic familiarity with Help Desk or technical support (a significant advantage).
• Fluent Hebrew and technical-level English skills.
• Ability to work in a fast-paced environment with an execution-first mindset.

Why Join Us?

• Professional Growth: Clear career path with opportunities to promote to Tier 2 and advanced systems roles.
• Education: We fund professional courses and technical certifications for our team.
• Exposure: Real-world experience in networking, security, and complex systems.
• Stability: A permanent, full-time position in a well-established and growing company.